I ordered a taco shrimp bowl extra sauce and hot sauce on the side, like I normally do. When I got my bowl it barely had any ingredients and only 3-4 pieces of shrimp. This place is loosing quality and just long a long time customer.
Staff not very hygiene oriented. I had to remind them to put on new gloves before preparing the meal. She had just finished cleaning the tables with sanitizer and started to make my meal with same gloves.
My usual go-to when I'm looking for a healthier lunch option, but double check your orders. This is the 2nd time they've forgotten to add the protein & I've not noticed till I go to eat.
Over the past couple of visits to Freshii in Bolton, the food quality has been inadequate to what a customer should expect. Firstly, the past 4 times my food that I order (terryaki twist bowl) has been dripping with terryaki sauce, as the lid has not been put on properly. Much worse then this though, is the disappointment when I order a bowl and it comes back missing ingridents or when the bowl is barley filled up. I use to always buy this and it use to be a substantial amount but the last 4 times the portions have been extremly small and the bowls have been filled up to not even half. Every other freshii location I go it is a good size portion and I never see to have a issue with missing ingredients, meanwhile the Bolton location is barley full, leaking, missing ingridents, and worst of all is that this is all a repetitive incident. Seeing that it has been a repetitive incident, I am wondering if this portion size will continue and the lack of care and preparation for people’s orders will be the new standard. Usually a first time incident I wouldn’t write a review but given the circumstance of a repeating issue along with the only issue I’ve had is at the Bolton location, I feel it needs to be shared. My hope is for this issue to be fixed so I can go to my local freshii and support my local business , without having to walk out disappointed.
Mande big order (couple burritos and 6 orders of taccos) then realized that I need some more tacos for kids….meaning no veggies but meat and cheese…was refused order as I was told they don’t customize orders even tho I said I will pay full just don’t put veggies in it still NO…cancel entire order. Went to BurritoBoys had jo problem with my order… So if you have allergies you can not customize your orders at #Freshii
the staff clearly have not received the adequate amount of training and are completely lost in how to prepare the food. Numerous occasions have they forgotten plain key Ingredients such as the queso in the queso tacos, or meat in the chicken tacos. it's been more than a one off instance and deeper than any single employee. On top of that staff extensively converse in the middle of busy line ups slowing down their performance thus creating longer wait times. poorly ran shop highly do not recommend.
I've given up on this location. They seem to forget something with our order every time. Protein, veggies or sauce seems to be missed. It's the closest one to our house and we've decided not to bother going. If you decide to order just watch them make it so you don't get it wrong.
Freshii is a Canadian Health food restaurant based in Bolton, Ontario. Freshii is located at 12760 Hwy 50 A-11, Bolton, ON L7E 4G1, Canada.
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